Dispatch-based task.
Working hours are task-dependent; duration is not fixed and will be based on actual time required to complete the activity.
Perform RAM upgrade on 2 laptops
Validate successful installation and system recognition
Provide documentation and evidence of completion
Two (2) laptops successfully upgraded with RAM
RAM installation validated in BIOS and Operating System
Documentation and validation evidence provided (screenshots/logs)
Identify and verify laptop RAM specifications (DDR3 / DDR4 / DDR5, frequency, form factor, compatibility)
Check BIOS/UEFI settings and confirm RAM detection
Perform basic diagnostics (e.g., Windows Memory Diagnostic, BIOS checks)
Safely open laptop casing without damage
Install or replace RAM modules using anti-static precautions
Reassemble laptops securely and ensure proper hardware fit
Follow customer Information Security (Infosec) and compliance guidelines
Record asset tags and serial numbers before and after upgrade
Update system inventory with new RAM specifications
Confirm RAM is detected in BIOS and OS
Perform boot and functionality checks
Capture before/after screenshots or logs as validation evidence
Provide installation and validation report to customer
Document issues and resolution steps, if any
Escalate to Service Desk in case of incompatibility or hardware failure
Strong understanding of laptop hardware and RAM installation
Hands-on experience with laptop disassembly and upgrades
Ability to follow structured processes and documentation standards
Familiarity with enterprise IT support environments
Please confirm engineer availability and relevant experience.